Returns must be received by Chapter24 within 30 days of your original shipment date. Item must be in the same condition - unworn, unopened, unwashed with all the original packaging attached.
We reserve the right to refuse any refund if we believe the returned items are damaged, have been worn or misused.
Please note that we do not refund the original shipping and handling that you paid on the order.
If you returned an item after 30 days, you will only get store credit. (So, send that sucker as soon as you can!)
How To Return/Exchange Your Item:
1. Please email us at firstname.lastname@example.org & let us know what's up. Be sure to let us know your Order # & the reason for the return (Too Small or Big, Too long or short, Wrong item shipped, Changed mind, Gift, Damaged item, etc). We'll try to get back to you within 24 hours.
2. Once your return is approved, we will email you our return address. As of now, customer is responsible for the return shipping cost.
3. Once your return is received & inspected, we will notify you via email & issue you a refund (excluding the shipping cost originally paid for the item)
Please allow 7 business days for your return to be processed. We will notify you via email when your refund has been processed & credited back to the original method of payment.
All sale/clearance items are final and cannot be refunded or exchanged.
All accessories (such as jewelry, hats/beanie) & intimates (bralettes) are final sale & cannot be refunded or exchanged.